Refund policy

Return & Refund Policy

Retro Tile by Standard Tile

At Retro Tile by Standard Tile, we specialize in authentic vintage, discontinued, and hard-to-find ceramic tile. Many of our products are original older-stock materials, often available in limited quantities and no longer manufactured.

We want every customer to shop with confidence. Please review the following return and refund policy before placing an order.

1. Returns

We accept eligible returns within 30 days of the delivery date.

To qualify for a return:

Merchandise must be unused, uninstalled, uncut, and in its original condition.
Products must be returned in their original packaging, when applicable.
Proof of purchase or an order number is required.
Returns must be authorized by Retro Tile before merchandise is shipped back.

A 30% restocking fee applies to all approved standard returns.

Original shipping charges are nonrefundable for standard returns. Customers are responsible for return shipping costs.

Returns requested more than 30 days after delivery are generally not accepted, except where otherwise required by law.

2. Vintage & Discontinued Tile

Our inventory consists primarily of authentic vintage, discontinued, and older-stock tile.

Because these products may have been manufactured decades ago, customers should be aware of the following:

Slight variations in color, shade, glaze, finish, texture, and dimensions may occur.
Original packaging may show signs of age or storage.
Products from different production runs may not match exactly.
Quantities are limited, and additional matching inventory may not be available.

We strongly recommend reviewing product dimensions, descriptions, and photographs before purchasing.

Retro Tile cannot guarantee an exact match to previously installed tile, even when the manufacturer, product number, and color name are identical.

These characteristics do not automatically constitute product defects. This does not limit your rights if merchandise is defective, materially misdescribed, or otherwise fails to meet applicable legal requirements.

3. Final Sale Merchandise

Certain products may be designated Final Sale due to their limited availability, condition, or other inventory considerations.

Items marked Final Sale are not eligible for standard returns or exchanges.

Final Sale status will be clearly disclosed on the product listing or before purchase.

Final Sale restrictions do not limit applicable rights involving defective, damaged, incorrectly supplied, or materially misrepresented merchandise.

4. Nonreturnable Merchandise

The following merchandise is not eligible for standard returns:

Tile that has been installed, cut, modified, or used.
Merchandise damaged by improper handling, storage, or installation after delivery.
Items clearly designated Final Sale before purchase.
Merchandise returned without the required authorization.

Any exceptions required by applicable law will be honored.

5. Damaged, Defective, or Incorrect Merchandise

Please inspect your shipment promptly upon delivery.

If your order arrives damaged, contains defective merchandise, or includes incorrect items, contact Retro Tile as soon as reasonably possible.

Please provide:

Your order number.
A description of the issue.
Clear photographs of the affected merchandise.
Photographs of the shipping packaging, when relevant.

We will review the situation and determine the appropriate resolution, which may include replacement merchandise, a refund, or another remedy consistent with applicable law.

Because many of our products are discontinued or available only in limited quantities, identical replacement merchandise may not always be available.

Restocking fees and customer-paid return shipping charges do not apply to returns resulting from our error or qualifying damaged or defective merchandise.

6. Refunds

Once an authorized return is received, we will inspect the merchandise and notify you whether the refund has been approved.

For approved standard returns:

A 30% restocking fee will be deducted from the merchandise purchase amount.
Original shipping charges are nonrefundable.
Any applicable customer-responsible return shipping charges will remain the customer's responsibility.

Refunds will be issued to the original payment method, generally within 10 business days of approval.

Your financial institution may require additional time to post the credit.

For damaged, defective, or incorrect merchandise, appropriate refunds will be processed without the standard restocking deduction.

7. Return Shipping

Customers must contact Retro Tile and receive return authorization before shipping merchandise back.

Approved returns should be securely packed to protect the tile during transit. Original packaging should be used when available, with additional protective materials as necessary.

Customers are responsible for standard return shipping costs.

We strongly recommend using a trackable and insured shipping service because ceramic tile is fragile.

Customers are responsible for loss or damage occurring during customer-arranged return transportation, subject to applicable law.

Return shipping instructions and the appropriate return address will be provided after authorization.

Please do not send merchandise to an address without first obtaining return authorization.

8. Exchanges

Due to the age and limited availability of our inventory, direct exchanges cannot always be accommodated.

If you would like a different product, please contact us to discuss available options.

Standard exchanges requested for customer preference may be subject to the same return conditions and restocking fee.

Exchanges or replacements involving qualifying damaged, defective, or incorrectly supplied merchandise will be handled separately, without the standard restocking fee.